The New Year is always a time to reflect on the past and determine how we can make the upcoming year more prosperous and filled with happiness. As a family company, Ritter’s Communications, takes pride in always having open lines of communication. We make sure no employee or client goes unheard. Comments good, bad, or indifferent get personalized attention. That is why we are asking you, how can we improve?
It is a simple question that is not asked enough. With more orders being placed online and on the phone, sometimes there are hundreds of miles between us and our customers. As it becomes increasingly more difficult to interact with customers face to face, we are turning to our online outlets and asking for constructive criticism and advice. We invite any and all comments on how we can improve our service to you.
- What new services would you like to see?
- How can we improve our customer service and account management?
- Other than printing services, what services would you like us to offer that we currently do not?
Stay tuned to find out some of the exciting plans we have for 2012 including the addition of state-of-the-art equipment; which resulted in our expansion of direct mail, digital and offset printing, mailing, and cross-media marketing capacities. Our renovated floor plan increased our productivity and expanded our storage area and fulfillment capabilities. Our next post will describe more ways we have increased our productivity and improved our services for you.
Happy New Year and I hope that 2012 brings a record year of business for all our customers and readers.